Privacy Policy

Last updated October 11, 2026

1. What we collect

To run your AI-assisted front office, we handle:

• Your business contact details — name, business name, phone, email, service area, hours, and the business rules you approve.
• Customer conversation content — the missed calls and text messages from your customers that the service handles, plus the responses sent on your behalf. This content is what lets the service answer, qualify, and follow up.
• Operational records — leads captured, messages handled, and report delivery logs, so we can show you what the service caught.

2. How we use it

Your data is used only to provide, measure, and improve the EveryFollowUp service for your business: answering contacts, routing leads, and generating your Week-One Proof Report and your service records of missed calls, text threads, and response timing. It is never sold, and it is never used to market to your customers on anyone else's behalf.

3. Third-party vendors

The service runs on third-party vendors for telephony/SMS, AI processing, and hosting. Data is shared with them only as needed to operate the service — for example, to place a call, deliver a text, or store a conversation record.

4. Your rights

• You own your customer data. Your contacts and conversations are yours.
• You may request a copy of your data or request deletion at any time, including on cancellation.
• To make a request, email hello@everyfollowup.com.

5. Messaging compliance and SMS data

As described in our Terms of Service, you are responsible for having proper consent to message your customers under applicable law (including the TCPA). Our automated texts include opt-out handling — opt-outs are honored immediately; no further messages are sent after STOP.

SMS opt-in data: mobile phone numbers collected for text messaging, and message content sent through the service, are used solely to operate the EveryFollowUp service for your business. They are never sold, rented, or shared with third parties for marketing purposes. They are shared only with the telephony and messaging vendors required to deliver the messages, as described in §3 above.

Website pilot-request form: when you submit the pilot-request form on this website, the details you provide (your name, business, trade, service area, phone and/or email, and any note you add) — together with a record of the consent wording shown to you and the choice you made — are stored in a Cloudflare D1 database operated by EveryFollowUp. A copy of each submission is also emailed to our own team inbox through Resend, our email-delivery vendor, so we can review it. Form submissions are used only to review and respond to your request.

6. Changes

If this policy changes materially, we'll update the "Last updated" date above and note the change here.

7. Contact

Questions about privacy? Email hello@everyfollowup.com — an AI partner replies, and EveryFollowUp stands behind every answer.