Questions before you put AI to work?
Straight answers about what EveryFollowUp does, what it costs, and how we protect your customer relationships. EveryFollowUp is an AI front office, and we say so plainly. If your question isn’t here, email us — an AI partner replies, and EveryFollowUp stands behind every answer.
The offers and what they cost
What does the free audit cost?
Nothing. No charge, no card. We check your Google profile, your reviews, and what a caller gets when nobody picks up — including a test call to your own line, after hours. We change nothing during the audit, and the readout is yours either way. To start it, we need two things: your business name and your main number.
What is the Front Door Fix?
One build, three fixes, $299 one-time, plus tax, paid by card before work begins: (1) your Google Business Profile rebuilt; (2) the review engine switched on — every customer gets the same ask, one ask plus at most one reminder, consented numbers only; (3) missed-call text-back switched on. All three live inside 48 hours of complete intake. You provide three things: a manager invite to your Google profile, your past-customer list with texting consent confirmed, and 15 minutes to approve the exact text wording. Start the Fix here. Optional care plan: $49 a month to keep the engines running and watched — a separate choice, never pre-checked, cancel any time by email; the $299 work stays in place either way.
What is Reactivation?
$399 for the first campaign, plus tax, paid at purchase. We clean your past-customer list — duplicates and dead numbers out, anyone who ever opted out suppressed — and run one campaign of up to three texts to the people who asked for a quote or a visit and went quiet. Consented customers only, and nothing sends until you approve the exact wording in writing. The first campaign launches within 5 business days of your complete list, your consent confirmation, and your wording approval, and a delivery report follows the last touch. The $399 is earned when the first campaign sends. Replies are held for your confirmation; a hold is never called booked until you confirm it. Optional plan: $49.99 a month to keep working the list — billed monthly in advance, a separate choice that is never pre-checked, cancel any time by email. Reactivation is sold on its own or after the Fix — and never to a desk client, because it is already inside the desk; the same job is never sold twice.
What is the website rebuild?
$899 one-time, plus tax, paid at purchase — offered only where your audit shows the website itself is the bottleneck. You get a rebuilt site of up to five pages on your own hosting, and the full source of the rebuilt site at go-live; it is yours. Hosting and the domain stay in your name. Your first full draft lands within 10 business days of complete access — hosting access, registrar access, and your content — and the rebuilt site goes live within 5 business days of your final approval, with one revision round included on the draft. The $899 is earned in two parts: $450 when the draft reaches you, and $449 when the site goes live and the source is handed over. Website Care is $89 a month; the first 30 days are included, and it cancels any time by email.
What is the follow-up desk, and what does it cost?
The desk is the step-up, offered only after your Fix is delivered and you have seen the delivery report — it is never sold at checkout. The Fix catches the missed call with one text back; the desk does everything after that first text: the back-and-forth, the estimate requests, the follow-up on every lead that goes quiet, and urgent jobs flagged to you the moment they land.
$750 setup includes the first 7 days; $189/week begins on day 8, plus tax. Signing charges nothing: the card goes on file, activation is verified end-to-end first, and the first charge is the day-8 invoice ($750 + the first $189). The $299 is not credited toward the desk. Quit before day 8 and you owe nothing. Connecting your job software (Jobber, Housecall Pro, or ServiceTitan) is included in the flat price — never an upsell.
How it works
How do the texts work?
EveryFollowUp is an AI front office. The texts your customers get are AI-assisted, written with you, in your name — and nothing goes out until you approve the exact words. Today’s offers are the free audit, the Front Door Fix, Reactivation, the website rebuild, and the follow-up desk; Reactivation and the desk work your leads by text.
What happens when a call goes unanswered?
Your phone still rings like normal. If nobody picks up, the caller gets a text within moments — your business name, a sorry-we-missed-you, and one question: what do you need? Their reply lands with you the same way your other texts do, and urgent jobs are flagged to you right away.
Does EveryFollowUp replace my office staff?
No. The desk covers missed-call text-back and lead follow-up, then hands you the context. Your people still own judgment, scheduling decisions, and customer relationships.
How do appointment requests work?
When a customer wants an estimate or an appointment, the desk holds a tentative slot inside the windows you set, told plainly that the visit is held pending your confirmation. You get a text the moment a hold is placed; confirm by your deadline and the visit is booked. If you don’t confirm in time, the hold releases on its own and the caller is told the same hour. Nothing counts as a booking until you confirm it. If your calendar or job software is connected and you’ve signed written booking authority, the desk books directly.
What happens when a customer has an emergency at 2 AM?
You define “emergency” in your words during setup (water pouring, no heat in winter, and so on). When those words hit, the contact is flagged and sent to you or your on-call tech right away, by text. Everything else continues by follow-up text and goes on your follow-up list.
I already use Jobber / Housecall Pro / ServiceTitan. Does this replace that?
No — those run your jobs; we run your front office. Your follow-up list tracks each inquiry from first contact until it becomes a job; your system takes it from there. Connecting that software to the desk is included in the desk price.
Your number and your customers
Do you take my number?
No. We never port numbers — ever. Yours stays yours. At setup you choose one of two equal routes. Route one: your own number is registered as the texting identity; calls keep ringing your line, and texts to your number are answered identifying as your business. Route two: we assign you a local number and your missed calls forward to it; the text-back starts there and moves to your own number when its carrier approval lands. If you ever leave, your own number never moved; the assigned number simply stays with us.
Will customers know they’re dealing with an AI-assisted system?
The texts identify as your business and are written with you; the system never pretends to be a specific employee. Your escalation rules decide when a person steps in, and anything urgent or sensitive is flagged and routed straight to you. Our terms disclose how the AI works.
Do you send review requests?
Yes — it is part two of the Front Door Fix. Your past customers get one short, polite text asking for a Google review, with the review link in it, and at most one gentle reminder. Only customers you confirm gave you permission to text them, every text names your business, and every text carries a working opt-out.
Who owns my customer data?
You do. Your contacts and conversations are never sold, never shared. You can request a copy or deletion anytime, including when you cancel.
How do you handle STOP / unsubscribe and messaging compliance?
Every automated text includes opt-out handling. Opt-outs are honored immediately; after STOP, the number is suppressed and never contacted again. You warrant that your contact lists were lawfully obtained and that you comply with the TCPA and applicable messaging laws; our terms spell this out.
Refunds, guarantees, and terms
What if the Fix can’t be completed?
If we cannot complete the Fix for reasons on our side, everything you paid — the $299 and the sales tax collected on it — is refunded in full. And if you never give us the three things we need within 14 days, we cancel the order and refund the $299 in full. The $299 is earned when the delivery report is sent.
What if Reactivation or the website rebuild can’t be completed?
The same promise as the Fix. If we cannot run the first Reactivation campaign for reasons on our side, everything you paid — the $399 and the sales tax collected on it — is refunded in full; the $399 is earned when the first campaign sends. If we cannot complete the website rebuild for reasons on our side, everything you paid — the $899 and the sales tax collected on it — is refunded in full, whichever stage the build had reached. And on either offer, if you never give us the things we need within 14 days of payment, we may cancel the order and refund everything paid in full.
Do you guarantee results?
No — and anyone who does is selling you something. We deliver the fixes: the rebuilt profile, the review engine, the text-back, the follow-up. What they produce depends on your market and your customers. There are no guarantees of reviews, rankings, calls, or revenue.
Is there a contract?
For the desk: no contract period, no minimum commitment, no cancellation fee. Either side can cancel anytime with written notice (email). Signing charges nothing, activation is verified first, and if you quit before day 8 you owe nothing, ever. The care plans cancel any time by email.
What does setup involve?
For the Fix: the three things listed above, and the 48-hour clock runs from complete intake. For the desk: one working session — we lock in your services, territory, and hours, connect your number, test the text-back on your own line, and you approve every message in your own words before anything goes live. No passwords are ever asked for.
What this is — and what it is not
What is EveryFollowUp?
A free audit first — your profile, your reviews, and your missed-call door, checked and shown to you in plain words. One fix that rebuilds the profile, switches on the review asks, and catches your missed calls by text. Your property: the profile and every review it collects are yours, forever. And no guarantees dressed up as one — we deliver the fixes; what they produce depends on your market and your customers.
And what is it not?
Not a system that speaks for you without your say-so — every word that goes out in your name is approved by you first. Not a lead seller — these are your callers and your customers, not bought leads. Not a takeover of your number — we never port; yours stays yours. Not a subscription you can’t leave — the care plan cancels any time, by email.
Ready when you are.
Start with the free audit — your profile, your reviews, and a live test of what a caller gets when nobody picks up. Then decide, with the findings in front of you.
On a computer? Text AUDIT to (216) 345-1444 from your phone, or use the form instead.