Entry Terms

These terms cover the entry offers (Front Door Fix, Reactivation, Website) bought through the entry payment links. Each purchase is covered by the checkout terms, the site Terms of Service, and the addendum for that offer below.

Front Door Fix — entry terms

Price: $299 one-time, plus applicable taxes. The optional care plan is $49/mo, plus applicable taxes.

If something goes wrong on our side

The full addendum is below — the same words we send with your delivery report.

1. If we cannot complete the Fix, you are refunded. If EveryFollowUp cannot complete the three fixes for reasons on its side, everything the Client paid — the $299 and the sales tax collected on it — is refunded in full to the original payment method. If any partial refund is ever issued, the sales tax on that portion is refunded with it.
2. If the three items never arrive, we may cancel and refund. If the client has not provided the profile invite, the customer list, or the number within 14 days of payment, EveryFollowUp may cancel the order and refund everything paid, including the sales tax, in full.
3. Once delivered, the $299 is earned. Once delivered, the $299 is earned when the delivery report is sent. The care plan cancels any time by email, runs to the end of the paid month, and is not prorated.

Reactivation — entry terms

These are the terms for Reactivation, EveryFollowUp’s past-customer campaign offer. The purchase is covered by the checkout terms, the site Terms of Service, and the Reactivation Addendum below.

Price: $399 one-time, plus applicable taxes, for the first campaign. The optional follow-on plan is $49.99/mo, plus applicable taxes.

If something goes wrong on our side

The full addendum is below — the same words we send with your delivery report.

1. If we cannot run the first campaign, you are refunded. If EveryFollowUp cannot complete the first campaign for reasons on its side, everything you paid — the $399 and the sales tax collected on it — is refunded in full to the original payment method. If any partial refund is ever issued, the sales tax on that portion is refunded with it.
2. If the items never arrive, we may cancel and refund. If you have not provided the customer list, the consent confirmation, or the wording approval within 14 days of payment, EveryFollowUp may cancel the order and refund everything paid, including the sales tax, in full.
3. Once the first campaign sends, the $399 is earned. The follow-on plan, if you take it, cancels any time by email, runs to the end of the paid month, and is not prorated.

Website rebuild — entry terms

These are the terms for the Website Rebuild, EveryFollowUp’s website offer. The purchase is covered by the checkout terms, the site Terms of Service, and the Website Rebuild Addendum below.

Price: $899 one-time, plus applicable taxes. The optional Website Care plan is $89/mo, plus applicable taxes; the first 30 days of Website Care are included with the rebuild.

If something goes wrong on our side

The full addendum is below — the same words we send with your delivery report.

1. If we cannot complete the rebuild, you are refunded. If EveryFollowUp cannot complete the rebuild for reasons on its side, everything you paid — the $899 and the sales tax collected on it — is refunded in full to the original payment method. If any partial refund is ever issued, the sales tax on that portion is refunded with it.
2. If the items never arrive, we may cancel and refund. If you have not provided the hosting access, the registrar access, or the content within 14 days of payment, EveryFollowUp may cancel the order and refund everything paid, including the sales tax, in full.
3. Once the site is live, the $899 is earned. The $899 is paid at purchase and earned in two parts: $450 when the draft is delivered to you for review, and $449 when the rebuilt site goes live on your hosting and the full source is handed over. Website Care cancels any time by email, runs to the end of the paid month, and is not prorated.

Front Door Fix — Addendum

Finalized at Phase 0 — October 31, 2026. Sent with the delivery report and attached to the client’s record.

1. The work

EveryFollowUp will (a) rebuild the Client’s Google Business Profile, (b) run one review-request text campaign to the Client’s past customers, and (c) activate missed-call text-back for the Client’s business line — as described on everyfollowup.com at purchase.

2. Price

$299 one time, plus applicable tax, paid at purchase. The optional care plan is $49/month, billed monthly in advance, cancellable any time by email, ending at the close of the paid month.

3. Timing

Delivery is targeted within 48 hours of the Client providing the profile invite, the customer list with consent confirmation, and wording approval. Carrier approval of the own-number texting registration runs on the carriers’ schedule; the text-back starts on the assigned-number arrangement in §5 and moves to the Client’s own number on approval, at no extra charge.

4. Consent warranty

The Client warrants that every customer on the list provided has given the Client’s business permission to receive text messages from it. EveryFollowUp sends only to the confirmed list, identifies the business in the first message, and honors STOP immediately and permanently.

5. Numbers

The Client’s number is never ported. Texting starts on an EveryFollowUp-assigned local number with missed-call forwarding, disclosed in writing before activation; on carrier approval it moves to the Client’s own number registered as its texting identity (ownership stays the Client’s). An assigned number remains EveryFollowUp’s if service ends.

6. Refunds

If EveryFollowUp cannot complete the three fixes for reasons on its side, everything the Client paid — the $299 and the sales tax collected on it — is refunded in full to the original payment method. If any partial refund is ever issued, the sales tax on that portion is refunded with it. If the Client has not provided the profile invite, the customer list, or the number within 14 days of payment, EveryFollowUp may cancel the order and refund everything paid, including the sales tax, in full. Once the fixes are delivered, the $299 is earned when the delivery report is sent. The care plan cancels any time by email, runs to the end of the paid month, and is not prorated.

7. No guarantees; data

EveryFollowUp does not guarantee reviews, rankings, calls, or revenue. The customer list is used only to provide this service and is never sold. On request, the list and campaign logs are returned or deleted.

8. Relation to the desk

This addendum covers the Front Door Fix only. The EveryFollowUp desk, if the Client later chooses it, runs under the Service Agreement and its amendments, signed separately.

Reactivation — Addendum

Sent with the delivery report and attached to the client’s record.

1. The work

EveryFollowUp will (a) clean the Client’s past-customer list — duplicates removed, disconnected numbers removed, and every number that has ever opted out suppressed — (b) run one reactivation campaign of up to three text touches to the cleaned list, in wording the Client has approved in writing before anything sends, and (c) route replies to the Client the same day they arrive — as described on everyfollowup.com at purchase. A customer who replies wanting work is held for the Client’s confirmation; a hold is never a booking, and EveryFollowUp does not book work on the Client’s behalf under this addendum.

2. Price

$399 one time, plus applicable tax, paid at purchase. The optional follow-on plan is $49.99/month, billed monthly in advance, cancellable any time by email, ending at the close of the paid month. The plan is a separate choice, never pre-checked.

3. Timing

The first campaign launches within 5 business days of the Client providing the past-customer list with consent confirmation and approving the campaign wording in writing. Sends are paced inside 8 AM–8 PM customer-local hours. A delivery report — numbers sent, delivered, replies, holds, and opt-outs — is sent within 2 business days of the campaign’s last touch.

4. Consent warranty

The Client warrants that every customer on the list provided has given the Client’s business permission to receive text messages from it. EveryFollowUp sends only to the confirmed list, identifies the Client’s business in the first message, and honors STOP immediately and permanently.

5. Numbers

The Client’s number is never ported. Campaign texts send from an EveryFollowUp-assigned local number, disclosed to the Client in writing before launch. An assigned number remains EveryFollowUp’s if service ends.

6. Refunds

If EveryFollowUp cannot complete the first campaign for reasons on its side, everything the Client paid — the $399 and the sales tax collected on it — is refunded in full to the original payment method. If any partial refund is ever issued, the sales tax on that portion is refunded with it. If the Client has not provided the customer list, the consent confirmation, or the wording approval within 14 days of payment, EveryFollowUp may cancel the order and refund everything paid, including the sales tax, in full. Once the first campaign is sent, the $399 is earned when the first touch goes out. The follow-on plan cancels any time by email, runs to the end of the paid month, and is not prorated.

7. No guarantees; data

EveryFollowUp does not guarantee replies, bookings, calls, or revenue. The customer list is used only to provide this service and is never sold. On request, the list and campaign logs are returned or deleted.

8. Relation to the desk

This addendum covers Reactivation only. Reactivation is not sold to a desk client, because it is already inside the desk; the same job is never sold twice. The EveryFollowUp desk, if the Client later chooses it, runs under the Service Agreement and its amendments, signed separately.

Website Rebuild — Addendum

Sent with the delivery report and attached to the client’s record.

1. The work

EveryFollowUp will rebuild the Client’s website — up to five pages (home, services, about, contact, and one page of the Client’s choice), built on the Client’s own hosting, with click-to-call on every page, a contact form routed to the Client’s email, and page titles and descriptions set on every page — as described on everyfollowup.com at purchase. The Client’s text, logo, and photos are carried over, and one round of revisions on the draft is included. At go-live, the full source code of the rebuilt site is handed over to the Client.

2. Price

$899 one time, plus applicable tax, paid at purchase. The $899 is earned in two parts: $450 when the draft is delivered to the Client for review, and $449 when the rebuilt site goes live on the Client’s hosting and the full source is handed over. The optional Website Care plan is $89/month; its first 30 days are included with the rebuild, and after that it is billed monthly in advance, cancellable any time by email, ending at the close of the paid month. The plan is a separate choice, never pre-checked.

3. Timing

The first full draft is delivered within 10 business days of the Client providing the hosting access, the registrar access, and the content. A revised draft, if the Client uses the included revision round, is delivered within 5 business days of the revision request. The rebuilt site goes live within 5 business days of the Client’s final written approval. While EveryFollowUp is waiting on the Client’s draft feedback or approval, the go-live clock pauses.

4. Access and content

The Client provides: a login to hosting held in the Client’s name (or registrar access so the site can be placed on hosting the Client owns); domain registrar access, or DNS cooperation, so the domain can be pointed at the rebuilt site at go-live; and the content — logo, photos, service list, service area, hours, business phone, and the email the contact form routes to. No password is ever asked for by email; access is provided through the host’s own invite or delegate system wherever the host offers one.

5. Ownership

The rebuilt website, its full source, the domain, and the hosting account are the Client’s property. If service ends — including Website Care — the site stays the Client’s, on the Client’s hosting, under the Client’s domain.

6. Refunds

If EveryFollowUp cannot complete the rebuild for reasons on its side, everything the Client paid — the $899 and the sales tax collected on it — is refunded in full to the original payment method, whichever earning milestone has been reached. If any partial refund is ever issued, the sales tax on that portion is refunded with it. If the Client has not provided the hosting access, the registrar access, or the content within 14 days of payment, EveryFollowUp may cancel the order and refund everything paid, including the sales tax, in full. Once the rebuilt site is live and the full source is handed over, the $899 is fully earned. Website Care cancels any time by email, runs to the end of the paid month, and is not prorated.

7. No guarantees; data

EveryFollowUp does not guarantee reviews, rankings, calls, or revenue. The Client’s content and access details are used only to provide this service and are never sold.

8. Relation to the desk

This addendum covers the Website Rebuild only. The EveryFollowUp desk, if the Client later chooses it, runs under the Service Agreement and its amendments, signed separately.

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